system character:
- Can monitor the conversation for
every line on the real time.
- Support three video modes or
customization, auto-recording,
voice-control and manually recording(Key-control)
- Can list and print all the
dialed-in, dialed-out and missed calls.
Support the conditional inquiry and
remarks addition.
- Supports auto-backup, Can
automatically record to DVD(besides
economical one). Supports the auto fold
repeat.
- Consists of the incoming customers
management system to recognize the
incomers and the Popup Screen .(besides
economical one)
- Support the privacy operation on
some lines for a single subscriber. Can
setup password protection with different
degrees
- The outward phone cables, extension
cables, ISDN catalog cables, out put
cables for the wireless interphones are
applicable.
- Alarm information displayed on the
screen or in the e-mails when a meeting
abnormal situation (cable broken)
- Original recording technology for
the exchanger can be equipped the toll
system of the exchanger to record till
the extension to save the hardware cost.
It also can record and cost for the
direct line phone.
- Support inquire, play and monitoring
for the network.
Customer POPUP ( economy type do not
have this function)
- When a call is coming, real time Pop-Up
the In-coming call or customer information
which you have set.
- Classify the customer type, timely inner
communication
- Support the SQL database, realize
synchronization of all the seat data in LAN.
- Export the customer by EXCEL file,
including the name and company name,
convenient operation
- Support user right management, the
different degrees, different right.
- Automatically delete the otiose
characters of incoming call.
- Automatically remind VIP or Blacklist
customer.
- Can send the incoming message to the
appointed pc or workgroup.
- Provide the simultaneously incoming call
data port for other CRM software.
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Original recording technology
for the exchanger( Group phone)
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- Data transmission technology, use record
system match with the telephone
exchanger/group phone, connect the recording
card to the outside line of the exchanger,
then use the telephone accounting software
to calculate the cost, can inquiry by branch
phone. Reduce the number of recording card,
and can save the equipment cost.
- Matchable exchanger including: NEC,
Siemens, PANASONIC, Nitsuko, SAMSUNG,
Alcatel, Ericsson, Philips, Fujitsu,
TONGLI, Shenou, YITAI, ZLTelecom, etc.
- When record the digital branch phone, if
the exchanger do not output the caller id,
can gain the dialed-in and dialed-out number
from the port with the accounting software,
so as to solve the problem that incomplete
number of audio recording.
- Recording match with accounting, if the
users do not have the exchanger, can realize
the direct line accounting.
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Advanced network inquiry, monitoring
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- Folder share mode, install the same
version of recording software at client end,
run Client.exe , to inquiry and play the
recording file by Network Neighborhood.
- Install record WEB inquiry system, can
inquiry the recording file by IE; with
restrict of accessing right.
- Can Real time monitor the conversation
of the customer service on the network PC. (
economy type do not have this function)
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